jili bd Responsible Gaming — stay safe, stay within your limits
Entertainment should be a source of enjoyment, not a burden. jili bd believes every member should understand their own limits and enjoy gaming consciously and safely. On this page we provide the tools and information that will help you stay in control.
Why responsible gaming matters
Online gaming and betting are primarily a form of entertainment. However, in some cases they can go beyond control and have a negative impact on personal, family or financial life. jili bd wants every member to enjoy gaming consciously and safely. To that end, we provide a number of tools and features to help you stay within your limits.
According to our Terms and Conditions, all members must be at least 21 years old. Minors have no opportunity to open an account, and keeping underage individuals away from gaming is one of our highest priorities. If you have young members in your family, make sure your device is password-protected and never share your account details with them.
See gaming as a form of entertainment rather than a source of income. Decide in advance how much time and money you will spend each day or week and stick to that decision. Our Privacy Policy explains in detail how we keep your information secure and assist you with account management. If you have any questions, check our FAQ section — there you will find answers to many questions about accounts, payments and gaming limits.
Remember — losing is a normal part of gaming. Placing more bets to recover lost money is never the right decision. If you feel you are losing control, stop now and use the tools below or contact our support team.
Tools to keep yourself in control
Every jili bd member can use the tools below to manage their own gaming habits. These features are available completely free of charge.
Set Deposit Limits
Set a maximum limit on daily, weekly or monthly deposits. Once this limit is reached, the system will automatically block further deposits.
Session Time Limit
Set a maximum duration for each gaming session. When the set time is up, you will be logged out automatically.
Self-Exclusion
Temporarily close your account for a set period (7 days, 30 days or longer). Logging in will not be possible during the self-exclusion period.
Loss Limit
The session will end automatically if you lose more than a set amount. This reduces the risk of excessive losses.
Contact the Support Team
Reach our 24/7 live chat or email at any time. Our support team is ready to help in both Bengali and English.
Reality Reminder
If you play continuously for a set amount of time, the system will send a break reminder — this helps keep you aware.
Apply for Self-Exclusion
Temporarily close your account
If you feel you need a break, fill in the form below. Our support team will take the necessary action on your account within 24 hours.
After the request is submitted, our support team will send a confirmation message to your registered email.
Warning signs
If the signs below appear, it may mean that gaming habits are going out of control. If you notice these in yourself or someone close to you, seek help without delay.
- Betting beyond your budget and playing repeatedly in the hope of recovering lost money.
- Trying to stop gaming but unable to — resolving to quit yet returning again and again.
- Prioritising gaming over time with family, friends or work.
- Borrowing money or spending savings for gaming.
- Hiding gaming activity from family or those close to you.
- Turning to gaming to ease anxiety, stress or loneliness.
- Neglecting sleep, eating or self-care because of gaming.
Where to get help
Acknowledging a problem takes courage. Asking for help is not a weakness — it is the right step for yourself and your family.
jili bd Live Chat Support
Chat with us in Bengali on our 24/7 live chat. Feel free to raise any concern about account limits, self-exclusion or anything else — the team will assist with complete confidentiality.
Family and Close Ones
Talk openly with a trusted family member or friend. They are by your side and can help you make the right decision when needed.
Professional Counsellors
See a mental health specialist or addiction counsellor. This type of service is available at various hospitals and counselling centres in Bangladesh.
Get Support by Email
Email our support team for any responsible gaming matter: [email protected] — the team responds in both Bengali and English.
jili bd's commitment
jili bd is not just a gaming platform — it is a responsible community. We believe that alongside providing entertainment, it is our responsibility to ensure the mental and financial well-being of every member.
- Identity verification is mandatory to enforce strict age limits.
- Self-exclusion is activated promptly upon a member's request.
- Reality reminders are sent automatically during gaming sessions.
- When suspicious or risky behaviour is detected, the support team proactively reaches out.
- Strict verification and a cooling-off period are followed for any account limit changes.
- All payment methods — bKash, Nagad, Rocket, Upay — are secure and verified.
To learn more about our policies and commitments, read the About Us page.